Two-step refund for a PPFunnels order

Refund has to be performed on Shopify & payment gateway (e.g. PayPal, Stripe) respectively. The Shopify & payment gateway platforms are decoupled for the refund action.

Step 1: Refund in Shopify

  1. In Shopify Orders, locate the order to refund.
  2. Click Refund button to process refund as usual.

Step 2: Refund in payment gateway (e.g. PayPal, Stripe)

Refund in PayPal

     1. Log into your PayPal business account.
     2. Copy itc_invoice_id or itc_gateway_txn_id from Shopify order additional details & search in PayPal

     3. Refund the same amount as Shopify order refund

Refund in Payment Gateway (e.g. Stripe)

     1. Log into your payment gateway platform

     2. Copy itc_order_id or itc_gateway_txn_id from Shopify order additional details & search in payment gateway

     3. Refund the transaction

For order with post-upsell:
     4. Copy itc_postupsell_order_id or itc_postupsell_gateway_txn_id from Shopify order additional details & search in payment gateway
     5. Refund the transaction

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