Common error messages and solutions:
1. Admin Error: Not Found
Cause: This error message could be due to cookie clearing.
Troubleshooting Step: Please refresh your browser
2. Admin Error: Failed to Update PayPal
Cause: Invalid credential used.
Troubleshooting Step: Please make sure that you're using the Live credential and not Sandbox. Copy the correct client id and secret. They are very similar. most users have this problem.
3. Checkout: 404 Not Found
Cause: Normally displays on your checkout page after the app installation.
Troubleshooting Steps: Set your app proxy URL like "/a/s" as the app will require this setting. You may check our 404 error troubleshooting steps for your guide and to walk you through the process.
4. Checkout: Shipping Method don't show up
Cause: All stores are shipping profiles now
Troubleshooting Steps: Default enable as shipping profile require “enable”. Please enable Shopify shipping rate at App > More > Settings > Shipping Rate: Enable. Should fill the address to show shipping rates. If there's no address info, the shipping method won't show as it is fetched from Shopify.
5. Checkout: I've updated a funnel but still showing me the previous settings
Cause: Your browser could cache old settings.
Troubleshooting Steps: Please go to preview funnel to see if the app is working: App > Funnels > Checkout > ... > Preview Funnel
6. Checkout: App Funnels' not working after theme update
Cause: A script is installed to the theme by the app, the script could be removed accidentally.
Troubleshooting Steps: Re-enable the app to trigger theme script installation. You may see our the step-by-step procedure for apps that are not working after theme codes update.